At Clayhall Properties Limited, we appreciate your use of and contributions to our website/App and services, the management of Clayhall Properties Limited respects your privacy and is committed to protecting your personal information. Both personal and non-personal information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide.
This is our Privacy Policy and we will comply with it, as well as applicable Nigerian Privacy Law, when we gather and use information from users of our website. We encourage you to read this privacy policy to understand what we do with the information we collect from you.
Our Services are funded by use of our App and subscription for our products and services. We strive to make our customer service experience satisfying. Therefore, we may roll out service offerings to you based on the information we collect from you or in relation to your interaction with our App and your feedback.
We pledge to be transparent about the information we monitor and collect from you. We keep information private between you and www.clayhallproperties.com except as explained below.
When you use ours services, we collect a variety of information.
We collect your email when you register or install our App in order to send you informational communications about the various service offerings and more particularly results of your search requests and such other relevant information and the best use you can make of them. We also collect your email to send you our latest product/service offerings.
We may also collect information regarding your name, language, currency, operating system, information searched for a better experience with our website/App and products/services.
When you log on to Clayhall Properties Limited website or download the App and create an account with us, we collect your email in order to send you updates on your service/product interest on our site. We also collect your phone number in order to contact you in case there is an urgent information or in situations where emails bounce back because of a typo in your email address and if we cannot figure out what the correct email address is.
The data is stored indefinitely. This allows us to provide our clients with their product key when they misplace it. The data stored is also stored for sales statistical purposes.
Information you give us: We will collect the information you give us when using our Site. We may also collect other information about you at the same time, such as details or description of lease/purchase required, location of such property, place of work, guarantor information etc.. We may also collect information that you provide us when registering as a registered user (namely – your ID handle and e-mail address), when requesting products/services email updates. We will also collect information you provide us by corresponding with us by phone, WhatsApp, SMS, e-mail or otherwise.
You give us information by:
Information we collect about you: This is different to “information you give us” because it relates to technical data that we collect. So, for example, we may collect technical information that can potentially identify you, such as the internet protocol (IP), the address used to connect your device (desktop, tablet, mobile phone, etc.) to the internet, your internet connection, your login information, browser type and version, selected language in browser, browser plugins, time zone setting, browser plug-in types and versions, operating system and platform, a/b testing and its versions. We may also collect information about your visit, including the full uniform resource locators (URL) clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number. We may also keep a record of the advertisers or partners you contact and the contents of emails you send them.
Information we receive about you from third parties: We may receive information about you if you use any of the other services we provide. In this case, when we collect that data, we will inform you that it may be shared internally and combined with data collected on this Site. We are also working closely with third parties (including, for example, social media platforms, business partners, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.
We use your personal information for the following purposes:
Main Uses
This section of the Policy describes how we use your data in direct regard to your use of the Site and our services. We will use your information as we hope you would expect us to, namely:
Technical Uses
This section of the Policy describes how we use your data and information collected through monitoring this Site while you are using it. We may use this information:
We may combine this technical information with other information we have about you to help us process your information as described in this Policy.
Uses for Marketing and Communications
Sometimes we may use your personal information to provide you with marketing messages or allow us or third parties to communicate with you about third party services. We will always seek your consent before doing so and you can opt out of marketing and other communications at any time by contacting us. You can always use the Site without having to agree to marketing. For marketing and communication purposes, we may:
We will clearly inform you when information that personally identifies you (“personal information”) is asked for and you will have the choice to provide it or not. Generally, this information is requested when you install, register or subscribe to our website service offerings, product updates, newsletters or other online services.
When you provide your personal information, you consent that it can be used for the above purposes and that Clayhall Properties Limited is an authorized holder of such information. If you choose not to register or provide personal information, you can still use our website but you will not be able to receive additional services or access certain areas that require registration. In order to use Clayhall Properties Limited App, you must download from the relevant stores and activate after the installation process. When you activate the software, you are providing your consent to occasionally receive information from us. In each communication from us, you will have the opportunity to unsubscribe from further communications; alternatively you may contact us to express your choices at the address provided at the bottom of this page.
We retain access to all personal information that we have collected from you or about you. Once in our possession, we will be responsible for that information and that information will be subject to any privacy terms or policies that we have in place.
If our business is sold or merged, or if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. We will make sure that any such transfer is done in a secure way.
If we offer or supply a service to you that is provided on our behalf by a third party, we may have to pass your information on to them in order to deliver the service. By using this Site, you consent to us providing your information to the third parties authorized by us to provide such services. We may also use third parties to provide services on our behalf which may include processing (but not using them) your information e.g. to complete partial addresses or to augment the information we hold about you. In either case, we will not pass your information on to anyone who is not also subject to adequate privacy commitments in our contract with them and we will not allow the third party to use your information for marketing purposes without your consent.
We also may reveal your personal data to any local or international public authorities, if they have a legal right to ask and obtain such information.
We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law or to obtain professional advice. We will retain your information for as long as is reasonable and necessary and no longer than permitted by law.
You are entitled to review the personal information you have provided us with and ensure that it is accurate and current at all times. To review or update your personal identifiable information if it changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by logging into your account or by emailing our Customer Support at contact info@clayhallproperties.com or by contacting us by postal mail at the contact information provided on our various expressions.
The data that we collect from you may be transferred to, and stored at, a destination outside Nigeria. It may also be processed by staff operating outside Nigeria, who work for us or for one of our related entities. By submitting your personal data, you agree to the collection, transfer, storage or processing of your personal data in the manner set out above. We will take all steps that are reasonably necessary to ensure that your data is treated, stored and processed securely and in accordance with this Policy.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Website, you are responsible for keeping this password confidential. Use unique numbers, letters and special characters for your password. We ask you not to share a password with anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
We expect that the personal information that you provide to us is accurate and up to date, and we will provide you with the opportunity to update your information through your account profile settings. We retain information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation and take other actions permitted by law.
We will use your data for the purposes of compiling statistics relating to our user base and may disclose such information to any third party for such purposes, provided that such information will always be anonymous.
Should we wish to use your personal information for marketing purposes, we will inform you prior to such use. You should be entitled to prevent such usage by informing us, within 3 days of being informed of the proposed use, that you do not wish to disclose such information in this manner. You can also exercise this right at any time by contacting us at info@clayhallproperties.com. This does not, however, preclude us from using your information as part of anonymous or aggregate information for our marketing purposes.
Clayhall Properties Limited is strongly committed to protecting your information and ensuring that your choices are honored. We have taken strong security measures including using commercially reasonable actions to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. All sensitive data is stored behind multiple firewalls on secure servers with restricted employee access. We guarantee that all e-commerce transactions follow the latest security measures and use the best available technologies.
However, we cannot guarantee the protection of information against interception, misappropriation, misuse, or alteration or that your information may not be disclosed or accessed by accidental circumstances or by the unauthorized acts of others.
We may disclose personal information in order to respond to legal or regulatory requests, enforce our policies, or protect anyone’s rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.
We may also disclose your personal information:
Save in compliance with an order of a Court, an Arbitral Panel, a Tribunal, an investigative panel, or any other legal or regulatory obligation, we do not disclose information about identifiable individuals to other parties, but we may provide them with anonymous or aggregate information about our users.
Actions by which Information may be disclosed
Interactions with Other Users: If you interact with other users of the Site and our mobile application, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.
Online Postings: When you post comments, contributions or other content to the Site or our mobile applications, your posts may be viewed by all users and may be publicly distributed outside the Site and our mobile application in perpetuity.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.
Social Media Contacts: If you connect to the Site [or our mobile application] through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Clayhall Properties Limited stores this information for the sole purpose of sending this one-time email. Your friend may contact us at info@clayhallproperties.com to request that we remove this information from our database.
We provide users with the opportunity to opt-out from receiving updates on our products, newsletters and other communications from us. You can opt out by clicking on the link provided in our electronic mailings or by contacting us at the address at the bottom of this page.
Our Privacy Policy applies solely to information collected on our website.
The Site contains links to web sites of third parties. Clayhall Properties Limited is not responsible for the actions of these third parties, including their privacy practices and any content posted on their web sites. We encourage you to review their privacy policies to learn more about what, why and how they collect and use personal information. Clayhall Properties Limited adheres to industry recognized standards to secure any personal information in our possession, and to secure it from unauthorized access and tampering. However, as is true with all online actions, it is possible that third parties may unlawfully intercept transmissions of personal information, or other users of the Site may misuse or abuse your personal information that they may collect from the Site.
Clayhall Properties Limited uses third-party advertising companies to serve our ads on the Site. Please review our Cookie Policy for all details. These third-party advertising companies employ cookie and 1×1 pixel .gifs or web beacons to measure and improve the effectiveness of ads for their clients. To do so, these companies may use anonymous information about your visits to our website and other websites but will not collect any information which can personally identify you or can be linked to you. This information can include date/time of banner ad shown, the banner ad that was shown, their cookie, and the IP address. This information can also be used for online preference marketing purposes.
If you want to prevent a third-party advertiser from collecting data, currently you may either visit each ad network’s web site individually and opt out or visit the NAI (Network Advertising Initiative) gateway opt-out site to opt-out of all network advertising cookies.
This site will also allow you to review the third-party advertising companies’ privacy policies.
Like many websites, we use “cookies” to enable us to personalize your visits to our Site, simplify the sign-in procedure, keep track of your preferences and to track the usage of our Site. For full details about what cookies we set, why we use them or how you can disable them – please see our Cookie Policy.
We reserve the right to change this policy should we deem it advisable to do so. If we make significant changes that affect the use or disclosure of your personal information, we will make reasonable efforts to notify you of the changes such as notifying you here, by email, or by means of a notice on our home page and will give you the opportunity to cancel your registration.
If for some reason you believe Clayhall Properties Limited has not adhered to these principles, please notify us and we will do our best to promptly make corrections.
If you have questions or comments about this privacy policy, please email us or write to us at:
Email address: info@clayhallproperties.com
Phone no: 07074539242
Postal address: 6, Esugbayi Street, Ikeja, G.R.A., Lagos – Nigeria.
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